Wimbledon Trojan Support 2019 – with IBM
IBM is the official Information Technology Supplier and Consultant to the All England Lawn Tennis Club (AELTC) and is responsible for supplying specific IT services prior to, and during, The Championships. IBM has a core team that is responsible for the design, implementation and support of the technical infrastructure that covers the provision of scores and statistical graphics to the BBC, other broadcasters, media and players; provides and publishes information to the official Web and intranet sites. In addition, IBM also helps support a large amount of hardware, including approximately 350 pcs and 50 printers for use during the tournament. To support Qualifying and The Championships, the IBM team grows from 12 to over 200 people. This includes data entry staff, technical and support teams, hospitality and other specialist suppliers.
This exclusive placement is available for Tech Industry Gold ITMB and Software Engineering for Business students only. First years get priority but other year groups will be considered if suitable candidates are not found.
Primary activities involve: assisting in rolling out equipment across site, physical equipment installations, daily machine checks, responding to user calls and solving problems in end-user positions; tracking the position, serial number and software installed on each piece of equipment. Secondary activities will include acting as a ‘runner’ responding to any ad hoc requests from the management team and general ‘fetching and carrying’ across the site. Full training will be given in all aspects of the support role.
Hardware knowledge: when given a description of a PC, such as “networked PC with a 19″ flat screen, local USB printer”, having the ability to correctly identify the type and amount of cables and peripherals required, prior to physical deployment; ability to recognise different common computer cables e.g. DVI, VGA, Printer USB, Ethernet; knowledge of how to physically connect up a PC with its common peripherals e.g. USB printer, network cable, flat screen.
Awareness & responsibility: awareness of how to situate a PC or printer safely in a confined or awkward space, with a strong attention to presentation and ergonomics; attention to detail; ability to remember and prioritise numerous tasks; must be able to take responsibility for going back and completing a task, even after an interruption.
The position demands a team player with excellent communication and inter-personal skills, together with self confidence, and a professional and practical approach to resolving problems.
The job is physically demanding and there will be occasions when heavy lifting will be required. Instruction on the correct procedure to be taken when undertaking such tasks will be given.
A sense of humour is essential!
This is an opportunity to gain significant experience in a live, highly visible project and to contribute to the overall success of The Championships, which is both extremely satisfying and valuable.
The contract could be for a period between 4 or 5 weeks ending on Tuesday 16 July. Hours will vary from typical business hours (9am – 5:30pm) initially, through to Championships’ hours of approximately 08:30 – 21:30. Weekend working will be required over 29/30 June, 6/7 July and 13/14 July.
Rates of pay
The daily rate will be £86.50, payable by electronic transfer at the end of the contract. In addition during the two weeks of The Championships, a food allowance will be made available with the use of a swipe card.
Please send your CV and Cover Letter to firstname.lastname@example.org by Wednesday 3rd April by 5pm.
Skype Interviews: April dates to be confirmed (you will be assigned a time slot)
Assessment day at Wimbledon: Tuesday 30th April.
IMPORTANT LOCATION INFORMATION
It is vital that can stay in or near Wimbledon for the duration of the placement. Please state where you plan to stay in your cover letter.
Monday 10th June or Monday 17th June.