Lloyds Banking Group: Alison Wright & Gareth Cook, ‘Business Analysis’

Bio: Gareth Cook, Head of Business Analysis, Group IT, Lloyds Banking group

Following completion of his Statistics Degree at Queen Mary & Westfield, University of London, Gareth trained as a management accountant in the Telecommunications industry with BT before moving into Financial Services, whereby entering the dynamic world of Change. Over the past 20 years, he has worked in every major function of an Insurance company before moving into a wider Banking environment where he has led large operations supporting delivery of change across multiple channels, brands and market segments. He currently leads an operation of over 700 BAs with responsibility for the delivery and quality of Business Analysis to ensure the right IT solutions are being designed and developed to meet customer needs and opportunities for the whole of Lloyds Banking Group.

Bio: Alison Wright, Head of Business Analysis, Insurance Division, Lloyds Banking Group

Alison Wright graduated from UWE in 1993 with BA(Hons) in Modern Languages and Information Systems. She began her career at Clerical Medical as mainframe programmer before deciding to move into the analysis space, firstly as a systems and data analyst and then into business analysis. As a business analyst, she has performed a number of analysis roles across a variety of business domains including police systems at Securicor and the hi-tech industry at Intel. She moved back to finance and Bristol in 2007 where she worked as both a business analyst and business architect with the Life and Pensions division. She is now Head of Business Analysis for the Insurance division where she is responsible for building the capability of the team and ensuring the quality of business analysis across approx 80 BAs and a portfolio of a circa 100 projects.

Guru Lecture: ‘Business Analysis’

Business analysts play an essential role in delivering the right solution to the customer and the indusry is littered with examples where projects have gone wrong as a result of not understanding how the solution will be used by the end customer. This presentation will look at understanding how to define the real problem to be solved and how to ensure the solution meets the needs of the customer by using real examples experienced by the speakers.